IDOC Careers

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Do you want to build a career in a high–energy, fast–paced environment with other talented people? Do meaningful work with a management team that is committed to your success? Work for a Great Place to Work Certified™ organization? Bring your ambition to make a difference. We’ll bring the opportunities. See all available openings below. We look forward to connecting.

Hear from IDOC employees about working at IDOC

Current Openings

Associate Account Manager
Manager, Strategic Partnerships
Practice Development Manager

Awarded Two Years in a Row

I’ve always been in search of a company with a thriving culture that values its employees and rewards them for the great work they do. IDOC has proven itself to be this kind of company...

Jelissa Brooks
Senior Specialist, Marketing Services

What attracted me to IDOC was the opportunity to help a small business grow. Not only do I get to do that with IDOC, but I also get to help hundreds of small, independent businesses grow...

Rommie Samai
Director, Data Insights

Medical/Dental

Company-paid vision plan

PTO & paid holidays

Basic term life/AD&D

Short–term disability

Pre–tax flexible spending accounts

Health savings account

401(k) plan/Deferred comp plan

Employee Assistance Program

Current Openings

Associate Account Manager

Role Summary

The Associate Account Manager s is a key component in IDOC’s Strategic Partnership Team accountable for vendor partner administrative and asset management, including marketing and finance, as well as handling a portfolio of IDOC core vendors. The role will be a critical team member and the point of contact for many vendor partners, upholding strong professional engagement with all vendors. The Associate Account Manager reports to Director, Strategic Partnerships.

Responsibilities

Manage the administration, assets, and deliverables for assigned portfolio of vendor partners.
Act as liaison between Strategic Partnerships team and the Marketing, Finance, and Events team to ensure vendor is well represented to membership and driving successful results.
Establish and maintain professional relationships with vendor contacts, corporate sponsors, and stakeholders (i.e., Sales, Marketing, Finance, etc.).
Identify vendor marketing opportunities and develop engaging content to drive vendor business with vendors and IDOC Marketing Team
Ensure vendor’s marketing items are received and executed on time; choose and determine vendor features and highlights to include in delivered marketing and on website.
Ensure timely and accurate receipt of all vendor data, rebates, and invoices working closely with Finance Team (i.e. analyze vendor data, garner actionable insights that lead to recommendations to grow Member, Vendor and/or IDOCs business).
Handle existing vendor partnerships within an assigned core vendor portfolio.
Primary point of contact for internal communication with, Finance, Sales, Marketing, to ensure cross-functional alignment of vendor goals and objectives.
Primary point of contact for external communication with vendor partners (i.e. regularly communicating tactics, executional plans, and business updates).
Administration of internal Vendor Management System.
Work closely with Strategic Partnerships Associate to support Strategic Partnerships Team.
Additional duties as assigned.

Requirements

Marketing skills and Financial skills in budgeting, forecasting, and analytics, a plus.
MS 365, Teams, SharePoint, Asana experience, a plus.
Committed to collaboration and teamwork.
Ability to thrive in a dynamic environment.

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Practice Development Manager

Role Summary

The Practice Development Manager will expand the IDOC network through outreach to potential new independent optometric practices and work to close qualified leads through our robust marketing strategy as well as develop new leads through an expansive network of existing members and vendor support. The PDM will acquire, onboard, and provide ongoing service to members within a defined territory. Core responsibilities will entail meeting membership growth goals for current member engagement and achieving new member and services enrollment growth targets.

Responsibilities

Business Development
- Identify, pursue, and close Independent Optometric Practices (prospects) for new IDOC memberships using a variety of sales techniques including networking with existing membership base and through soft lead generation.
- Develop, maintain, and leverage relationships with current members, Independent Optometry Business Owners (prospects), vendor partners, and local/state industry contacts within the territory to generate referrals.
- Communicate proposed value proposition for services through sales presentations and electronic communications to referral sources.
Account Management
- Manage day-to-day interactions and engagement with existing member accounts; analyze business, conduct account reviews, provide solutions, resolve issues, increase vendor programs and engagement, upsell membership plans (if warranted), and serve as an extension of member’s business.
- Examine current member accounts for unmet needs and service deficiencies to provide recommended solutions and driving referrals.
- Gain additional referrals as a result of building strong business relationships from current membership base.
- Develop, expand, and leverage vendor relationships; through deep understanding of products and programs and to gain referrals for new memberships as an expected outcome.
- Demonstrate understanding of the independent optometry industry; stay well-informed on trends, competitors, state regulations, and managed care environment.
- Collaborate with IDOC departments and team members; professional affairs, marketing, consulting, accounting, etc.
- Foster team effectiveness and accomplishment of shared goals by sharing knowledge, experience, and information in order to optimize overall team sales strategies.
- Use, leverage, and maintain Provident and HubSpot CRM database systems for members and prospects.
- Complete all administrative duties including expense submission, travel planning, and more as required or directed.

Requirements

Strong proficiency with Microsoft Office, SQL, Tableau, HubSpot (or similar Sales & CRM databases) and other data analytics tools, a plus.
Excellent oral and written communication skills.
Demonstrated skills in influencing key decision makers to buy in on a project or plan of action.
Energetic and focused self-starter that is goal/results oriented.
Exceptional organization skills.
Demonstrated ability to work independently and in a close team environment.

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Let's Connect
Do you have questions about or an interest in working at IDOC?
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"I’ve always been in search of a company with a thriving culture that values its employees and rewards them for the great work they do. IDOC has proven itself to be this kind of company. In just a few months of being with IDOC, my manager empowered me to serve as a speaker during my first Connection conference to share my marketing expertise with our members. To be trusted and given the platform to showcase my value early on was so rewarding and a proven benefit to our attendees. Since then, I’ve been empowered to express my ideas, reassured that I’ve been heard and then given the platform to execute. As a newbie to a company and industry, it can sometimes feel intimidating to put yourself out there and take center stage among your colleagues that have been within their role/industry for years. But the IDOC culture is very much like family and the opportunities for career growth and development are endless!"

Jelissa Brooks
Senior Specialist, Marketing Services

"What attracted me to IDOC was the opportunity to help a small business grow. Not only do I get to do that with IDOC, but I also get to help hundreds of small, independent businesses grow. Since I’ve started at IDOC, I’ve noticed the wealth of industry knowledge that our employees bring to the table. We are in the middle of exciting times at IDOC, and we couldn’t have better people bringing ideas to the marketplace while continuing to help our members succeed. I’m looking forward to the future and watching our vision come to life."

Rommie Samai
Director, Data Insights

"I joined IDOC almost 8 years ago because of the small company personal feel it offered. I have grown with IDOC both personally and professionally and have seen all the positive growth and changes for our members and my colleagues. IDOC provides respect and trust of its staff and does not micromanage. I feel management affords me the opportunity to accomplish my responsibilities according to my own game plan; knowing, they have faith that I will meet the deadlines provided. IDOC listens to ideas from staff, discusses them, challenges them and runs with them. We are a culture that embodies “better together” and strive for “people first, always”. We are not always perfect, as most families are not, but we all have a common goal and we try to get their together. I consider some of my co-workers my family and I am very grateful for the opportunity to work here."

Mary Kate Pressler
Business Operations Specialist

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