About You

The STRATEGIC ACCOUNT MANAGER is a critical component in IDOC’s Strategic Partnership Team accountable for overseeing a portfolio of IDOC vendors. The STRATEGIC ACCOUNT MANAGER will be the key point of contact for their vendor portfolio, uphold a strong professional relationship with each vendor, develop and implement competitive member programs and corporate benefits, all while focusing on growing both IDOC and vendor business. The STRATEGIC ACCOUNT MANAGER reports to Vice President, Strategic Partnerships.

Your Responsibilities

• Manage existing external vendor partnerships within an assigned vendor portfolio; develop new partnerships within assigned portfolio vertical.
• Primary point of contact for internal communication with Executive Leadership Team, Finance, Sales (PDT), Marketing, etc. to ensure cross-functional alignment of vendor goals and objectives.
• Primary point of contact for external communication with vendor partners (i.e. regularly communicating strategy, tactics, executional plans, and business updates).
• Design robust contracts maximizing value and mitigating risks for IDOC corporate and IDOC members; negotiate and align contract details with vendor partners.
• Create competitive and differentiated IDOC member programs while thinking through critical growth strategies.

Your Education

Bachelor’s degree preferred.

Your Experience & Knowledge

• Minimum of 3 years’ Strategic/Key Account Management experience, focused on key account and/or strategic partnership contract management.
• Bachelor’s degree preferred.
• Optometric lab experience desired.
• CRM (HubSpot), Microsoft Office365, Teams, SharePoint experience, a plus.
• Committed to collaboration and teamwork.
• Ability to thrive in a dynamic environment.

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About You

As the company’s Practice Development Leader, you’ll lead a team of Practice Development Managers to provide exceptional service to existing members and grow new membership enrollment in an assigned region. Primary responsibilities will also center around new business development and account management, as you expand the company’s network of practices and drive the team to meet membership goals.

You’re skilled in sales tactics, lead management and content presentation. Your ability to form and strengthen relationships inside and outside the organization blends perfectly with the company’s “people first, always” mindset. You earn confidence and trust by building those relationships on honesty, integrity and authenticity. You see the value and effectiveness of collaboration even when things are not certain or the way forward is not clear. And you are an innovative, creative and adaptive thinker with a healthy dose judgement and pragmatism.

Your Responsibilities

Team Management

• Manage and coach Practice Development Managers (PDMs) to maximize membership growth, vendor utilization and utilization of service offerings.
• Provide ongoing feedback and coaching to foster positive work environment of shared goals, improving sales productivity, knowledge sharing, and operational efficiencies.
• Communicate business goals and priorities to maximize individual and team performance.
• Oversee team interactions and engagement with members to understand unmet needs, analyze membership trends and recommend solutions and services.
• Utilize strong business relationships from current membership to drive member referrals.
• Maximize vendor relationships through deep understanding of products and programs and to gain referrals for new memberships and service clients.
• Maintain an understanding of the optometry industry by staying informed of trends, competitors, state regulations, etc.
• Ensure the use of Provident and HubSpot CRM database systems.

Business Development

• Identify, pursue, and close independent optometric practices (prospects) for new company memberships and service clients using a variety of sales techniques including networking with existing membership base and soft lead generation.
• Ensure self & team communicates member value proposition through in-person and electronic communications.
• Develop, maintain and leverage relationships with current members, prospects, vendor partners and local/state industry contacts to generate referrals.

Account Management

• Manage day-to-day interactions and engagement with existing member accounts; analyze business, conduct account reviews, provide solutions, resolve issues, increase vendor programs and engagement, upsell membership plans (if warranted), and serve as an extension of the member’s business.
• Examine current member accounts for unmet needs, and service deficiencies to provide recommended solutions and drive referrals.
• Complete all administrative duties including expense submission, travel planning, and more as required or directed.

Your Education & Experience

• 5+ years sales supervisory experience required; optical experience a plus.
• Bachelor’s degree (preferred) or equivalent industry experience.
• Strong proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams, Notes), HubSpot (or similar sales and CRM databases) and other data analytics tools is a plus.

TRAVEL REQUIREMENTS
Approximately 30% travel required, including participation with company national, regional and local events, optical industry national and regional events, and state association conferences.

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About You

IDOC is expanding and looking for a Practice Development Manager to provide exceptional service to independent optometrist members within a defined territory and grow new membership enrollment and nurture the existing member relationships. Role responsibilities are primarily accomplished through phone-based prospecting and account management.

Your ability to form and strengthen relationships inside and outside the organization blends perfectly with IDOC’s "people first, always" mindset. You earn confidence and trust by building those relationships on honesty, integrity and authenticity. And you’re able to leverage relationships of all types to generate valuable referrals. Like us, you understand what it truly means to be “better together” by seeing the value and effectiveness of collaboration, even when things are not certain, or the way forward is not clear. And even when working on your own, you’re driven to meet your commitments, focus on solutions, and help others succeed.

Your Responsibilities

Business Development

• Identify, pursue, and close independent optometric practices (prospects) for new memberships using a variety of sales techniques including networking with existing membership base and through soft lead generation.
• Develop, maintain, and leverage relationships with current members, independent optometry business owners, vendor partners and local/state industry contacts within the territory to generate referrals.
• Communicate proposed value proposition for services through sales presentations and electronic communications to referral sources.

Account Management

• Manage day-to-day interactions and engagement with existing member accounts; analyze business, conduct account reviews, provide solutions, resolve issues, increase vendor programs and engagement, upsell membership plans (if warranted), and serve as an extension of member’s business.
• Examine current member accounts for unmet needs, and service deficiencies to provide recommended solutions and drive referrals.
• Gain additional referrals by building strong business relationships from current membership base.
• Develop, expand and leverage vendor relationships through deep understanding of products and programs, and gain referrals for new memberships.
• Demonstrate understanding of the independent optometry industry; stay well-informed on trends, competitors, state regulations, and managed care environment.
• Collaborate with company departments and team members in professional affairs, marketing, consulting, accounting, etc.
• Foster team effectiveness and accomplishment of shared goals by sharing knowledge, experience and information in order to optimize overall team sales strategies.
• Use, leverage and maintain Provident and HubSpot CRM database systems for members and prospects.
• Complete administrative duties, including expense submission, travel planning, and more as required.

Your Education

Bachelor’s degree or equivalent industry experience

Your Experience & Knowledge

• 5+ years’ sales experience required; optical experience a plus.
• Strong proficiency with Microsoft Office, HubSpot (or similar Sales & CRM databases) and other data analytics tools a plus.

APPLY