IDOC actively shares industry-focused articles, blog posts, podcasts, videos and other thought leadership with our members and other optometric practitioners. Below, you will find links to our growing library of educational materials and multi-media assets written and created by IDOC's team of seasoned industry experts.
Geronda Wollack | 3/30/2021

Managing your staff can be challenging! Am I right? Or am I right? Now, managing your staff and feeling confident with whether you are being compliant poses a different level of challenges. I will share a story to illustrate this challenge.

I had a consult with an Office Manager who was inquiring about vaccines in the practice and whether they can make it mandatory. The Office Manager asked about law updates taking place in their state and did not realize that a new COVID-19 Supplemental Paid Sick Leave law was put into place a few weeks prior. The immediate reaction was slight panic and overwhelmed wondering if the practice was going to be in trouble for not offering this leave. After some reassurance, breathing a bit, and putting them at ease with some jokes (really bad jokes), we got to a place where they shared with me, “It’s so frustrating and time consuming trying to keep up with all of these laws! How do you do it?” Believe me, it is not easy for us Human Resources folks either.

How many of you have had felt the same sentiment? You can raise your hand if you want to. It can be really hard to know if you are doing the right thing when it comes to your staff not just with law updates, this is clunky in other areas too, like investigations, handbook compliance, or even compliance when it comes to injuries at work. But there’s hope! We have a new service that can help you regain confidence when it comes to compliance, and other questionable areas of HR.

So I want you to imagine that you have the following –

  1. Your own personal platform that alerts you of any federal, state, and local law updates so you no longer have to search for what’s changing.
  2. The ability to build an employee handbook that comes with resources to help you keep it up to date and compliant.
  3. Access to thousands of forms and documents you need to manage performance conversations or termination – to name a few.
  4. Expanded support to help you through HR related challenges.

Now, imagine you have access to everything mentioned above, for FREE! Well, as an IDOC member, you do!

Let me tell you about IDOC HR Now. This new service is the ultimate on-demand resource that comes with the following all included in your membership-

  • HR Live Advisors: Dedicated HR-expert staffed hotline for quick turnaround on FMLA, COVID-19, investigations, wages, workers comp, handbook, legal and state-specific questions.
  • Compliance Library: Unlimited access to standardized forms, document templates, checklists, and legal alerts.
  • Handbook Builder: Customized handbook builder for every state and locality.

By leveraging IDOC HR Now, you will not be leaving compliance support on the table! You will also have a sense of relief with saving time, and money. Fill in the Cost of People Related Risks template below to give you a visual of the risk that compliance can have on your practice.

Leverage the new service to alleviate any frustrations and panic and feel confident about compliance! Reach out to IDOC to learn more.




Geronda Wollack
HR Services Advisor
Geronda Wollack has a background in HR project/program management in the IT and Education space. She holds a Bachelor of Science in International Business from Johnson & Wales University and a Master of Arts in Industrial/Organizational from the University of New Haven. Upon graduating, she started her Human Resources career at Gartner, where she spent approximately 3 years managing HR projects and programs from inception to delivery.

During her time at Success Academy Charter Schools, Geronda developed, facilitated and analyzed trainings for 50+ staff on leadership effectiveness and diversity. Geronda is experienced in areas of performance management practices, training and facilitation, process improvement, diversity and inclusion, and onboarding, to name a few.

A fun fact about Geronda is that she worked as a Cake Decorator for 2 years where she once baked a 7-tier cake that included edible diamonds. She was also the only female to play football on an all-boys team from 7th grade to 12th grade. Lastly, outside of work, Geronda loves to go camping (and be in nature in general), attend jazz shows and sporting events, attend festivals, cook, and play her trumpet.
Trending Blogs

12/2/2022 | Author: IDOC

Hayley Stewart, IDOC Financial Services Manager

The end of the year is quickly approaching, which means you are probably thinking about your practice’s bookkeeping and all the many year-end deadlines that are going to be here before you know it. One of those deadlines you... Read more

11/4/2022 | Author: Nathan Hayes

IDOC is excited to announce the first benchmark report for our new Books & Benchmark; Financial Statement Benchmarks are live.  With over 30 practices connected to the database, we’re now able to run benchmarks.  Let us share a couple of aspects of how we do benchmarks that... Read more

9/9/2022 | Author: Maddie Langston


If you are looking to increase the number of new patients at your practice, then your marketing strategy should include working on how to get noticed in local online search results. One powerful way to increase your visibility in local search is to optimize and maintain the... Read more

8/22/2022 | Author: Kelsey Garcia

So you created a Facebook and Instagram account for your practice, but now what? Coming up with post ideas can be overwhelming and can quickly leave your creative “well” feeling dry. By categorizing your posts into three main buckets, you can easily streamline the brainstorming... Read more

8/5/2022 | Author: Dr. Steve Vargo

As I type this, the news is dominated by concerns over the economy, including unease around inflation and a looming recession. This has practice owners understandably concerned and asking, “What should I expect, and how can I prepare?”

I’m not an economist, and I... Read more

7/22/2022 | Author: Nathan Hayes

Do you worry that your staff aren’t consistently doing the little things in your practice? Do you lose sleep because you just ‘don’t know’ what’s happening outside your lane?  Do you struggle to find the time to oversee things?

Let me suggest that... Read more

7/15/2022 | Author: Amy Alvarez

I think I would be hard pressed to find an independent practice owner who doesn’t understand the power that marketing has on their ability to attract patients to their practice. Keeping patients, new and existing, visiting the practice is an important part of a successful... Read more

7/8/2022 | Author: Lana Greene

I have never spoken to a practice with a zero patient-owned-frame (POF) percentage. I encourage practices to strive for less than 25% POF percentage at a minimum, and less than 15% for the best-in-class. You may see a slight increase year-over-year, which will happen when you sell quality... Read more

5/19/2022 | Author: Dr. Steve Vargo

As research for launching a new service called IDOC Specialty Services, I interviewed several industry experts of various specialties. At the end of each call, I asked everyone the same question: “What prevents more ODs from succeeding with a specialty?”

Their answers were insightful.... Read more