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IDOC actively shares industry-focused articles, blog posts, podcasts, videos and other thought leadership with our members and other optometric practitioners. Below, you will find links to our growing library of educational materials and multi-media assets written and created by IDOC's team of seasoned industry experts.
Nathan Hayes | 2/23/2017
RAISING YOUR REVENUE PER PATIENT: A TACTIC FOR INDEPENDENT OPTOMETRISTS

For practices looking to grow, there are basically two paths: see more patients or generate more revenue per patient. Ideally, a practice will do both. One thing I consistently hear from ODs is that it’s hard to generate high revenue from contact lens patients. Even when selling annual supplies, the margins still aren’t great. It’s worth mentioning that the lifetime value of a contact lens patient is higher than an eyeglass patient, largely because contact lens patients have to come back more regularly than eyeglass patients. But I’d like to share one tactic I’ve heard from a Prima member that could help increase your revenue per patient. The idea is this: put together an accessible backup frame package for your contact lens patients. The OD in question hit about a $100 price point for frame and lenses. What are the advantages of this? First, it’s something your patients need. This isn’t just about making more money off your patients. Second, because of the cost of materials behind this sort of package, your gross margin will be high on a percentage basis (think $3 for the frame, less than $20 for the lenses). And don’t forget – the best opportunity (indeed, it’s almost the only opportunity) to sell something to your patient is while they’re in your office. What are some successful tactics you use to increase your revenue per patient?

 

Nathan Hayes
Associate Director, Financial Services
Nathan Hayes joined IDOC with a solid background in the eye care industry and serves as IDOC’s Practice Finance Consultant. Before Prima launched in 2011, he spent five years in business development for Red Tray and HMI Buying Group. Nathan graduated from Vanderbilt University in three years, with a degree in Spanish and a minor in mathematics.

After graduating, he spent a year working abroad. During that time, he worked for two firms in San Jose, Costa Rica. He interned with Grupo Juridico de San Jose, working in environmental policy to protect a threatened parcel of land, then he worked as a project manager for a US-owned precision machining shop. Nathan then spent 6 months working with street children and orphans in Mexico.

Before getting into the healthcare industry, he was an Assistant Store Manager and completed the Corporate Training Program with Haverty’s Furniture Company in Atlanta, GA. Nathan and his wife Heather have a son, Daniel, and a daughter, Hannah. In his spare time, Nathan enjoys reading and outdoors activities - especially cycling and hiking.
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